Queries · q234 · Chief Operating Officer · week 2, night 1
“Are our two chronically weak carriers bad everywhere, or concentrated on specific lanes/countries?”
Fictional people at a fictional company, each played by a language-model agent. Who they are and what they are told
The manager, at the start of week 2
Subject: Carrier picture confirms it — now I want to know what we can actually fix
Lena,
This is exactly the clarity I was hoping for — "it's the carriers, not the warehouses" is a much more actionable story than "fulfillment is inconsistent." A few things jumped out, including from what Daniel's and Tomasz's teams posted this week, and I want to chase them down before we draft anything for merchants or carrier partners.
What surprised me: Albion Parcel going from solid to broken in November and staying broken through December is different from Landfall and Lowlands, which sound like long-term weak performers we've just tolerated. One is a relationship we may need to end; the other looks like it could be an acute problem (capacity, a route, a depot) that might actually be fixable if we understood the trigger. I don't want to lump all three into one "bad carriers" conversation when they may need completely different responses.
I also noticed Daniel's team's finding that "where's my order" tickets spike in lockstep with late deliveries each November/December — that's a direct line from the carrier problem to support cost and customer satisfaction, and I'd like to be able to say that explicitly in my own numbers rather than borrowing his.
Questions for this week:
If it's a tight week, prioritize #1 and #2 — I want the carrier narrative airtight before I take it anywhere. Returns/restock cycle time can wait one more week if needed.
Thanks, Priya
The analyst · week 2, night 1, request 3 of 3
Priya wants the carrier narrative airtight before it goes anywhere, and specifically wants to know whether Albion Parcel's November collapse is a localized, fixable problem (one hub/country/merchant) versus Landfall Freight and Lowlands Express being broadly, chronically weak (a relationship-ending problem). That's priority #1 and it needs its own evidence on both the destination side (country/region) and the origin side (warehouse/hub), split into the pre-collapse baseline (Jan-Oct) vs. the collapse window (Nov-Dec) for Albion specifically. I'm spending all 3 slots tonight on that, since getting this distinction right shapes two very different conversations with carrier partners. I'll tackle priority #2 (the reliability "ceiling" if weak carriers matched good ones) first thing tomorrow night, using a full-year, non-truncated carrier table I don't yet have cleanly. Priority #3 (clean PO backlog view) and #4 (picking discrepancies vs. delivery) will follow later this week as time allows, per Priya's own prioritization.
The engineer · 1 dry run on the empty schema, then the submission
WITH base AS ( SELECT s.carrier, co.name AS destination_country, s.id AS shipment_id, s.delivered_at, (CAST(s.delivered_at AS date) - CAST(s.shipped_at AS date)) AS transit_days FROM shipments s JOIN fulfillments f ON f.id = s.fulfillment_id JOIN orders o ON o.id = f.order_id JOIN addresses a ON a.id = o.shipping_address_id JOIN countries co ON co.id = a.country_id WHERE s.carrier IN ('Landfall Freight','Lowlands Express') AND s.shipped_at >= TIMESTAMP '2025-01-01' AND s.shipped_at < TIMESTAMP '2026-01-01' ), carrier_totals AS ( SELECT carrier, COUNT(*) AS carrier_shipments FROM base GROUP BY carrier ), country_stats AS ( SELECT carrier, destination_country, COUNT(*) AS shipments_shipped, AVG(transit_days) FILTER (WHERE delivered_at IS NOT NULL) AS avg_transit_days, COUNT(*) FILTER (WHERE delivered_at IS NOT NULL AND transit_days <= 3) AS within_3_count FROM base GROUP BY carrier, destination_country ) SELECT cs.carrier, cs.destination_country, cs.shipments_shipped, ROUND(cs.avg_transit_days, 2) AS avg_transit_days, ROUND(100.0 * cs.within_3_count / cs.shipments_shipped, 1) AS pct_within_3_days, ROUND(100.0 * cs.shipments_shipped / ct.carrier_shipments, 1) AS share_of_carrier_shipments_pct FROM country_stats cs JOIN carrier_totals ct ON ct.carrier = cs.carrier WHERE cs.shipments_shipped >= 15 ORDER BY cs.carrier ASC, cs.shipments_shipped DESC, cs.destination_country ASC
“Query compiles and returns the expected columns. Submitting.”
“Submitted. Summary of choices made where the request left room for interpretation:
- avg_transit_days: averaged only over delivered shipments (as specified, since transit_days requires a delivery date).
- pct_within_3_days: numerator is delivered shipments with transit_days ≤ 3, denominator is shipments_shipped (total shipped in that carrier/country) — so undelivered shipments count against the on-time rate rather than being excluded.
- share_of_carrier_shipments_pct: denominator is each carrier's full 2025 shipment count across all destination countries, not just the countries that cleared the 15-shipment reporting threshold — so the shares reflect true concentration even if they don't sum to 100% across the printed rows.
These are noted in the submit note for Lena.”
As Lena Hartmann saw it, from the small dataset the agents worked on
carrier | destination_country | shipments_shipped | avg_transit_days | pct_within_3_days | share_of_carrier_shipments_pct -----------------+---------------------+-------------------+------------------+-------------------+------------------------------- Landfall Freight | Ireland | 233 | 4.28 | 29.2 | 12.2 Landfall Freight | Belgium | 187 | 4.34 | 26.7 | 9.8 Landfall Freight | Netherlands | 182 | 5.94 | 19.8 | 9.5 Landfall Freight | Germany | 177 | 6.15 | 14.1 | 9.3 Landfall Freight | Austria | 161 | 4.3 | 29.2 | 8.4 Landfall Freight | United Kingdom | 147 | 4.32 | 32.7 | 7.7 Landfall Freight | United States | 141 | 4.79 | 24.8 | 7.4 Landfall Freight | Switzerland | 139 | 4.42 | 25.9 | 7.3 Landfall Freight | France | 120 | 6.37 | 17.5 | 6.3 Landfall Freight | Canada | 85 | 4.2 | 37.6 | 4.5 Landfall Freight | Poland | 62 | 4.18 | 35.5 | 3.3 Landfall Freight | Finland | 56 | 6.04 | 19.6 | 2.9 Landfall Freight | Australia | 45 | 4.73 | 20.0 | 2.4 Landfall Freight | Luxembourg | 42 | 3.95 | 31.0 | 2.2 Landfall Freight | Norway | 36 | 4.19 | 25.0 | 1.9 Landfall Freight | Sweden | 29 | 5.54 | 6.9 | 1.5 Landfall Freight | Denmark | 28 | 6.07 | 25.0 | 1.5 Landfall Freight | Italy | 18 | 4.39 | 27.8 | 0.9 Lowlands Express | Netherlands | 1002 | 2.73 | 79.9 | 39.1 Lowlands Express | Belgium | 440 | 2.81 | 69.3 | 17.2 Lowlands Express | France | 211 | 3.69 | 63.0 | 8.2 Lowlands Express | Ireland | 154 | 4.42 | 27.3 | 6.0 Lowlands Express | Austria | 130 | 4.29 | 26.2 | 5.1 Lowlands Express | Germany | 124 | 6.15 | 16.9 | 4.8 Lowlands Express | Switzerland | 108 | 4.4 | 25.0 | 4.2 Lowlands Express | United States | 91 | 4.52 | 27.5 | 3.6 Lowlands Express | United Kingdom | 84 | 4.39 | 32.1 | 3.3 Lowlands Express | Poland | 42 | 4.56 | 23.8 | 1.6 Lowlands Express | Finland | 36 | 6.31 | 16.7 | 1.4 Lowlands Express | Luxembourg | 32 | 4.58 | 15.6 | 1.2 Lowlands Express | Denmark | 25 | 5.54 | 20.0 | 1.0 Lowlands Express | Norway | 22 | 4.32 | 36.4 | 0.9 Lowlands Express | Sweden | 21 | 6.71 | 14.3 | 0.8 Lowlands Express | Australia | 20 | 4.95 | 20.0 | 0.8 (34 rows)
The memo and the queries that followed; links found by title, so inferred
Later queries that build on this report:
It builds on:
Changed only where the benchmark needs the same result on every system
WITH base AS ( SELECT s.carrier, s.carrier AS carrier, co.name AS destination_country, s.id AS shipment_id, s.delivered_at, (CAST(s.delivered_at AS date) - CAST(s.shipped_at AS date)) AS transit_days s.delivered_at AS delivered_at, {{date_diff_days(s.shipped_at, s.delivered_at)}} AS transit_days FROM shipments s JOIN fulfillments f ON f.id = s.fulfillment_id JOIN orders o ON o.id = f.order_id JOIN addresses a ON a.id = o.shipping_address_id JOIN countries co ON co.id = a.country_id WHERE s.carrier IN ('Landfall Freight','Lowlands Express') AND s.shipped_at >= TIMESTAMP '2025-01-01' AND s.shipped_at < TIMESTAMP '2026-01-01'),carrier_totals AS ( SELECT carrier, COUNT(*) AS carrier_shipments FROM base GROUP BY carrier),country_stats AS ( SELECT carrier, destination_country, COUNT(*) AS shipments_shipped, AVG(transit_days) FILTER (WHERE delivered_at IS NOT NULL) AS avg_transit_days, AVG(CAST(transit_days AS NUMERIC(18,6))) FILTER (WHERE delivered_at IS NOT NULL) AS avg_transit_days, COUNT(*) FILTER (WHERE delivered_at IS NOT NULL AND transit_days <= 3) AS within_3_count FROM base GROUP BY carrier, destination_country)SELECT cs.carrier, cs.destination_country, cs.shipments_shipped, ROUND(cs.avg_transit_days, 2) AS avg_transit_days, ROUND(100.0 * cs.within_3_count / cs.shipments_shipped, 1) AS pct_within_3_days, ROUND(100.0 * cs.shipments_shipped / ct.carrier_shipments, 1) AS share_of_carrier_shipments_pct cs.carrier AS carrier, cs.destination_country AS destination_country, cs.shipments_shipped AS shipments_shipped, cs.avg_transit_days AS avg_transit_days, 100.0 * cs.within_3_count / cs.shipments_shipped AS pct_within_3_days, 100.0 * cs.shipments_shipped / ct.carrier_shipments AS share_of_carrier_shipments_pctFROM country_stats csJOIN carrier_totals ct ON ct.carrier = cs.carrierWHERE cs.shipments_shipped >= 15ORDER BY cs.carrier ASC, cs.shipments_shipped DESC, cs.destination_country ASCORDER BY cs.carrier ASC NULLS LAST, cs.shipments_shipped DESC NULLS FIRST, cs.destination_country ASC NULLS LAST
WITH base AS ( SELECT s.carrier AS carrier, co.name AS destination_country, s.id AS shipment_id, s.delivered_at AS delivered_at, DATE_DIFF('day', s.shipped_at, s.delivered_at) AS transit_days FROM shipments s JOIN fulfillments f ON f.id = s.fulfillment_id JOIN orders o ON o.id = f.order_id JOIN addresses a ON a.id = o.shipping_address_id JOIN countries co ON co.id = a.country_id WHERE s.carrier IN ('Landfall Freight','Lowlands Express') AND s.shipped_at >= TIMESTAMP '2025-01-01' AND s.shipped_at < TIMESTAMP '2026-01-01' ), carrier_totals AS ( SELECT carrier, COUNT(*) AS carrier_shipments FROM base GROUP BY carrier ), country_stats AS ( SELECT carrier, destination_country, COUNT(*) AS shipments_shipped, AVG(CAST(transit_days AS NUMERIC(18,6))) FILTER (WHERE delivered_at IS NOT NULL) AS avg_transit_days, COUNT(*) FILTER (WHERE delivered_at IS NOT NULL AND transit_days <= 3) AS within_3_count FROM base GROUP BY carrier, destination_country ) SELECT cs.carrier AS carrier, cs.destination_country AS destination_country, cs.shipments_shipped AS shipments_shipped, cs.avg_transit_days AS avg_transit_days, 100.0 * cs.within_3_count / cs.shipments_shipped AS pct_within_3_days, 100.0 * cs.shipments_shipped / ct.carrier_shipments AS share_of_carrier_shipments_pct FROM country_stats cs JOIN carrier_totals ct ON ct.carrier = cs.carrier WHERE cs.shipments_shipped >= 15 ORDER BY cs.carrier ASC NULLS LAST, cs.shipments_shipped DESC NULLS FIRST, cs.destination_country ASC NULLS LAST
WITH base AS ( SELECT s.carrier AS carrier, co.name AS destination_country, s.id AS shipment_id, s.delivered_at AS delivered_at, (CAST(s.delivered_at AS DATE) - CAST(s.shipped_at AS DATE)) AS transit_days FROM shipments s JOIN fulfillments f ON f.id = s.fulfillment_id JOIN orders o ON o.id = f.order_id JOIN addresses a ON a.id = o.shipping_address_id JOIN countries co ON co.id = a.country_id WHERE s.carrier IN ('Landfall Freight','Lowlands Express') AND s.shipped_at >= TIMESTAMP '2025-01-01' AND s.shipped_at < TIMESTAMP '2026-01-01' ), carrier_totals AS ( SELECT carrier, COUNT(*) AS carrier_shipments FROM base GROUP BY carrier ), country_stats AS ( SELECT carrier, destination_country, COUNT(*) AS shipments_shipped, AVG(CAST(transit_days AS NUMERIC(18,6))) FILTER (WHERE delivered_at IS NOT NULL) AS avg_transit_days, COUNT(*) FILTER (WHERE delivered_at IS NOT NULL AND transit_days <= 3) AS within_3_count FROM base GROUP BY carrier, destination_country ) SELECT cs.carrier AS carrier, cs.destination_country AS destination_country, cs.shipments_shipped AS shipments_shipped, cs.avg_transit_days AS avg_transit_days, 100.0 * cs.within_3_count / cs.shipments_shipped AS pct_within_3_days, 100.0 * cs.shipments_shipped / ct.carrier_shipments AS share_of_carrier_shipments_pct FROM country_stats cs JOIN carrier_totals ct ON ct.carrier = cs.carrier WHERE cs.shipments_shipped >= 15 ORDER BY cs.carrier ASC NULLS LAST, cs.shipments_shipped DESC NULLS FIRST, cs.destination_country ASC NULLS LAST
WITH base AS ( SELECT s.carrier AS carrier, co.name AS destination_country, s.id AS shipment_id, s.delivered_at AS delivered_at, dateDiff('day', s.shipped_at, s.delivered_at) AS transit_days FROM shipments s JOIN fulfillments f ON f.id = s.fulfillment_id JOIN orders o ON o.id = f.order_id JOIN addresses a ON a.id = o.shipping_address_id JOIN countries co ON co.id = a.country_id WHERE s.carrier IN ('Landfall Freight','Lowlands Express') AND s.shipped_at >= TIMESTAMP '2025-01-01' AND s.shipped_at < TIMESTAMP '2026-01-01' ), carrier_totals AS ( SELECT carrier, COUNT(*) AS carrier_shipments FROM base GROUP BY carrier ), country_stats AS ( SELECT carrier, destination_country, COUNT(*) AS shipments_shipped, AVG(CAST(transit_days AS NUMERIC(18,6))) FILTER (WHERE delivered_at IS NOT NULL) AS avg_transit_days, COUNT(*) FILTER (WHERE delivered_at IS NOT NULL AND transit_days <= 3) AS within_3_count FROM base GROUP BY carrier, destination_country ) SELECT cs.carrier AS carrier, cs.destination_country AS destination_country, cs.shipments_shipped AS shipments_shipped, cs.avg_transit_days AS avg_transit_days, 100.0 * cs.within_3_count / cs.shipments_shipped AS pct_within_3_days, 100.0 * cs.shipments_shipped / ct.carrier_shipments AS share_of_carrier_shipments_pct FROM country_stats cs JOIN carrier_totals ct ON ct.carrier = cs.carrier WHERE cs.shipments_shipped >= 15 ORDER BY cs.carrier ASC NULLS LAST, cs.shipments_shipped DESC NULLS FIRST, cs.destination_country ASC NULLS LAST
The agents' own records, as the role play wrote them; only the personal data of the person who ran it is redacted
Report request from Lena Hartmann (analyst for the Chief Operating Officer):
Title: Landfall Freight & Lowlands Express performance by destination country, full year 2025
Question: Are our two chronically weak carriers bad everywhere, or concentrated on specific lanes/countries?
Grain: one row per carrier and destination country (Landfall Freight and Lowlands Express only), full year 2025
Columns:
- carrier
- destination_country
- shipments_shipped
- avg_transit_days
- pct_within_3_days
- share_of_carrier_shipments_pct (this country's shipments / that carrier's total 2025 shipments, x100)
Details: Tables: shipments (carrier in ('Landfall Freight','Lowlands Express'), shipped_at between 2025-01-01 and 2025-12-31, delivered_at) joined via fulfillments -> orders -> addresses (shipping_address_id) -> countries. transit_days = DATEDIFF(day, shipped_at, delivered_at), delivered subset only. Round avg_transit_days to 2 decimals, pct columns to 1 decimal. Include only countries with at least 15 shipments for that carrier in the year. Order by carrier ascending, then shipments_shipped descending.
Check your query with the warehouse's dry_run tool, then hand it in with submit.dry_runWITH base AS ( SELECT s.carrier, co.name AS destination_country, s.id AS shipment_id, s.delivered_at, (CAST(s.delivered_at AS date) - CAST(s.shipped_at AS date)) AS transit_days FROM shipments s JOIN fulfillments f ON f.id = s.fulfillment_id JOIN orders o ON o.id = f.order_id JOIN addresses a ON a.id = o.shipping_address_id JOIN countries co ON co.id = a.country_id WHERE s.carrier IN ('Landfall Freight','Lowlands Express') AND s.shipped_at >= TIMESTAMP '2025-01-01' AND s.shipped_at < TIMESTAMP '2026-01-01' ), carrier_totals AS ( SELECT carrier, COUNT(*) AS carrier_shipments FROM base GROUP BY carrier ), country_stats AS ( SELECT carrier, destination_country, COUNT(*) AS shipments_shipped, AVG(transit_days) FILTER (WHERE delivered_at IS NOT NULL) AS avg_transit_days, COUNT(*) FILTER (WHERE delivered_at IS NOT NULL AND transit_days <= 3) AS within_3_count FROM base GROUP BY carrier, destination_country ) SELECT cs.carrier, cs.destination_country, cs.shipments_shipped, ROUND(cs.avg_transit_days, 2) AS avg_transit_days, ROUND(100.0 * cs.within_3_count / cs.shipments_shipped, 1) AS pct_within_3_days, ROUND(100.0 * cs.shipments_shipped / ct.carrier_shipments, 1) AS share_of_carrier_shipments_pct FROM country_stats cs JOIN carrier_totals ct ON ct.carrier = cs.carrier WHERE cs.shipments_shipped >= 15 ORDER BY cs.carrier ASC, cs.shipments_shipped DESC, cs.destination_country ASC
STATUS: COMPILES (dry run on the empty schema, no data read) COLUMNS: carrier, destination_country, shipments_shipped, avg_transit_days, pct_within_3_days, share_of_carrier_shipments_pct
submitWITH base AS ( SELECT s.carrier, co.name AS destination_country, s.id AS shipment_id, s.delivered_at, (CAST(s.delivered_at AS date) - CAST(s.shipped_at AS date)) AS transit_days FROM shipments s JOIN fulfillments f ON f.id = s.fulfillment_id JOIN orders o ON o.id = f.order_id JOIN addresses a ON a.id = o.shipping_address_id JOIN countries co ON co.id = a.country_id WHERE s.carrier IN ('Landfall Freight','Lowlands Express') AND s.shipped_at >= TIMESTAMP '2025-01-01' AND s.shipped_at < TIMESTAMP '2026-01-01' ), carrier_totals AS ( SELECT carrier, COUNT(*) AS carrier_shipments FROM base GROUP BY carrier ), country_stats AS ( SELECT carrier, destination_country, COUNT(*) AS shipments_shipped, AVG(transit_days) FILTER (WHERE delivered_at IS NOT NULL) AS avg_transit_days, COUNT(*) FILTER (WHERE delivered_at IS NOT NULL AND transit_days <= 3) AS within_3_count FROM base GROUP BY carrier, destination_country ) SELECT cs.carrier, cs.destination_country, cs.shipments_shipped, ROUND(cs.avg_transit_days, 2) AS avg_transit_days, ROUND(100.0 * cs.within_3_count / cs.shipments_shipped, 1) AS pct_within_3_days, ROUND(100.0 * cs.shipments_shipped / ct.carrier_shipments, 1) AS share_of_carrier_shipments_pct FROM country_stats cs JOIN carrier_totals ct ON ct.carrier = cs.carrier WHERE cs.shipments_shipped >= 15 ORDER BY cs.carrier ASC, cs.shipments_shipped DESC, cs.destination_country ASC
Submitted to tonight's batch. Your work on this request is done.