Queries · q343 · VP Platform Engineering · week 2, night 3
“Despite the checkout outage, how did total Black Friday 2025 sales compare to the Fridays immediately before/after it and to Black Friday 2024 - was the day's performance meaningfully dented?”
Fictional people at a fictional company, each played by a language-model agent. Who they are and what they are told
Week 1; shared with Samuel Whitcombe, Head of Merchant Success
Leadership wants a review of platform reliability in 2025: failed and slow background jobs, health check failures, rate limiting, webhook delivery problems, and which merchants felt them.
The manager, at the start of week 2
Subject: Re: 2025 Platform Reliability Review — good start, a few things I need tightened up
Lucas,
Thanks — this is useful and more honest than I expected on the limits of what we can see. A few things stood out and need more work before Friday's memo goes to leadership.
First, the retention gap is itself a finding, not just a caveat. We're flying with 90 days of job history and 60 days of health-check history — that means we genuinely don't know how 2025 looked before October. I want that stated plainly and separately in the memo as a reliability/observability gap in its own right, not buried as a footnote under the carts.remind story.
Second, the ERP/WMS/Accounting webhook stuck-retry pattern is, to me, the most important and actionable thing in here — more than the one-week carts.remind incident. I want that properly validated and sized, not eyeballed, before we say anything about it to leadership.
Questions for this week:
On rate limiting: agreed, drop it for this cycle — don't spend a slot trying to force an answer out of config data alone. Just flag it as a 2026 instrumentation ask, as you already have.
Priority for your remaining slots: #1 and #2 above. The webhook/sync issue is the one I can take into a fix-it conversation with engineering next week if the numbers hold up — I'd rather have that nailed down than more polish on the carts.remind narrative.
Diego
The analyst · week 2, night 3, request 3 of 3
Report 2 from last night changes the scale of this story substantially: at the 14:00 UTC hour check on Nov 28 2025, BOTH 'checkout' and 'storefront' components were 100% unhealthy (111/111 checks failing, latency pegged at a 10,000ms timeout ceiling) - a full, unambiguous outage, not the mild 2.44% weekly blip I reported last week (that number was just this severe hour diluted across a whole week of otherwise-healthy checks). And critically, Nov 28 2025 is Black Friday - so if checkout itself was down for part of the busiest shopping day of the year, that's a much bigger finding than '10 merchants' cart-reminder emails failed,' and it would affect every merchant trying to check out then, not just the 10 using carts.remind. I didn't request a 15:00 bucket so I can't see the second (15:40) failure's health-check status yet, and my hourly buckets are too coarse to know exactly when the outage started/ended. Report 3 (ticket subject search) came back empty - no evidence in ticket subjects that shoppers flagged cart/reminder problems before Nov 24, so I can't support the 'support was an early warning sign' theory from this angle; I'm treating that as a genuine (if limited - subjects only, not message bodies) negative result rather than spending more budget on it, since the checkout-outage/Black-Friday angle is now clearly the more important thread with one night left. Tonight's 3 slots: (1) pin down the exact start/end of the checkout outage at finer time resolution; (2) measure the actual order-volume impact hour-by-hour on Nov 28 itself; (3) put Nov 28 in context against surrounding Fridays and Black Friday 2024 so Diego has a real 'how much did this cost us' number for leadership.
The engineer · 1 dry run on the empty schema, then the submission
SELECT v.calendar_date AS date, v.label AS label, count(o.id) AS total_orders, round(sum(o.grand_total / COALESCE(er.rate, 1))) AS total_revenue_eur FROM (VALUES (date '2025-11-21', 'Prior Friday'), (date '2025-11-28', 'Black Friday 2025'), (date '2025-12-05', 'Following Friday'), (date '2024-11-29', 'Black Friday 2024') ) AS v(calendar_date, label) LEFT JOIN orders o ON date(o.placed_at) = v.calendar_date LEFT JOIN exchange_rates er ON er.base_code = 'EUR' AND er.quote_code = o.currency_code AND er.as_of = v.calendar_date AND o.currency_code <> 'EUR' GROUP BY v.calendar_date, v.label ORDER BY v.calendar_date ASC
“Query compiles and returns the expected columns. Submitting.”
“Submitted. The report pulls orders placed on each of the four reference UTC days, counts them, and sums grand_total converted to EUR using the matching day's exchange_rates row (EUR-denominated orders treated as rate 1 since an EUR→EUR identity row isn't guaranteed to exist in the table). Rows are ordered by date ascending as requested.”
As Lucas Moreau saw it, from the small dataset the agents worked on
date | label | total_orders | total_revenue_eur -----------+-------------------+--------------+------------------ 2024-11-29 | Black Friday 2024 | 227 | 54186.0 2025-11-21 | Prior Friday | 82 | 22302.0 2025-11-28 | Black Friday 2025 | 201 | 40166.0 2025-12-05 | Following Friday | 119 | 15088.0 (4 rows)
The memo and the queries that followed; links found by title, so inferred
Later queries that build on this report:
It builds on:
Changed only where the benchmark needs the same result on every system
SELECT v.calendar_date AS date, v.label AS label, count(o.id) AS total_orders, round(sum(o.grand_total / COALESCE(er.rate, 1))) AS total_revenue_eur sum(CAST(o.grand_total / COALESCE(er.rate, 1) AS NUMERIC(18,6))) AS total_revenue_eurFROM (VALUES (date '2025-11-21', 'Prior Friday'), (date '2025-11-28', 'Black Friday 2025'), (date '2025-12-05', 'Following Friday'), (date '2024-11-29', 'Black Friday 2024') ) AS v(calendar_date, label)LEFT JOIN orders o ON date(o.placed_at) = v.calendar_date ON CAST(o.placed_at AS DATE) = v.calendar_dateLEFT JOIN exchange_rates er ON er.base_code = 'EUR' AND er.quote_code = o.currency_code AND er.as_of = v.calendar_date AND o.currency_code <> 'EUR'GROUP BY v.calendar_date, v.labelORDER BY v.calendar_date ASCORDER BY v.calendar_date ASC NULLS LAST
SELECT v.calendar_date AS date, v.label AS label, count(o.id) AS total_orders, sum(CAST(o.grand_total / COALESCE(er.rate, 1) AS NUMERIC(18,6))) AS total_revenue_eur FROM (VALUES (date '2025-11-21', 'Prior Friday'), (date '2025-11-28', 'Black Friday 2025'), (date '2025-12-05', 'Following Friday'), (date '2024-11-29', 'Black Friday 2024') ) AS v(calendar_date, label) LEFT JOIN orders o ON CAST(o.placed_at AS DATE) = v.calendar_date LEFT JOIN exchange_rates er ON er.base_code = 'EUR' AND er.quote_code = o.currency_code AND er.as_of = v.calendar_date AND o.currency_code <> 'EUR' GROUP BY v.calendar_date, v.label ORDER BY v.calendar_date ASC NULLS LAST
The agents' own records, as the role play wrote them; only the personal data of the person who ran it is redacted
Report request from Lucas Moreau (analyst for the VP Platform Engineering): Title: Black Friday 2025 Sales vs Surrounding Fridays and Black Friday 2024 Question: Despite the checkout outage, how did total Black Friday 2025 sales compare to the Fridays immediately before/after it and to Black Friday 2024 - was the day's performance meaningfully dented? Grain: one row per named reference day Columns: - date - label - total_orders - total_revenue_eur Details: Table orders, filtered to placed_at on each of these four specific dates (full day, UTC): 2025-11-21 (label 'Prior Friday'), 2025-11-28 (label 'Black Friday 2025'), 2025-12-05 (label 'Following Friday'), 2024-11-29 (label 'Black Friday 2024'). total_revenue_eur = sum of grand_total converted to EUR via exchange_rates (base_code='EUR', quote_code=orders.currency_code, as_of=that date), rounded to whole number. Platform-wide, all tenants. Order by date ascending. Check your query with the warehouse's dry_run tool, then hand it in with submit.
dry_runSELECT v.calendar_date AS date, v.label AS label, count(o.id) AS total_orders, round(sum(o.grand_total / COALESCE(er.rate, 1))) AS total_revenue_eur FROM (VALUES (date '2025-11-21', 'Prior Friday'), (date '2025-11-28', 'Black Friday 2025'), (date '2025-12-05', 'Following Friday'), (date '2024-11-29', 'Black Friday 2024') ) AS v(calendar_date, label) LEFT JOIN orders o ON date(o.placed_at) = v.calendar_date LEFT JOIN exchange_rates er ON er.base_code = 'EUR' AND er.quote_code = o.currency_code AND er.as_of = v.calendar_date AND o.currency_code <> 'EUR' GROUP BY v.calendar_date, v.label ORDER BY v.calendar_date ASC
STATUS: COMPILES (dry run on the empty schema, no data read) COLUMNS: date, label, total_orders, total_revenue_eur
submitSELECT v.calendar_date AS date, v.label AS label, count(o.id) AS total_orders, round(sum(o.grand_total / COALESCE(er.rate, 1))) AS total_revenue_eur FROM (VALUES (date '2025-11-21', 'Prior Friday'), (date '2025-11-28', 'Black Friday 2025'), (date '2025-12-05', 'Following Friday'), (date '2024-11-29', 'Black Friday 2024') ) AS v(calendar_date, label) LEFT JOIN orders o ON date(o.placed_at) = v.calendar_date LEFT JOIN exchange_rates er ON er.base_code = 'EUR' AND er.quote_code = o.currency_code AND er.as_of = v.calendar_date AND o.currency_code <> 'EUR' GROUP BY v.calendar_date, v.label ORDER BY v.calendar_date ASC
Submitted to tonight's batch. Your work on this request is done.